Refund Policy

1. LMS Platform Subscriptions

Monthly subscriptions

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period — you retain full access until then. We do not provide prorated refunds for partial months.

Annual subscriptions

Annual subscriptions may be cancelled within 14 days of payment for a full refund, provided the platform has not been actively used (no learners enrolled, no tests or courses created). After 14 days, we do not offer refunds on annual subscriptions, but you retain full access for the remainder of the subscription period.

New organisation sign-ups

If you are a new enterprise customer and the platform does not meet your requirements after an initial setup period, please contact us within 30 days of your first payment. We will assess your situation and work with you to find a resolution, which may include a partial or full refund at our discretion.

2. Corporate Training Programmes

Cancellation by the client

Rescheduling

If you need to reschedule rather than cancel, we will do our best to accommodate you at no additional cost if you give at least 5 business days' notice. Rescheduling requests with less than 5 business days' notice may incur a rescheduling fee of up to 20% of the programme cost.

Credit for late cancellations

If you cancel with less than 7 business days' notice due to circumstances beyond your control (e.g., a medical emergency, a natural disaster, or a significant business disruption), please contact us. We will consider providing a credit toward a future programme on a case-by-case basis.

Cancellation by SnapSkill

If SnapSkill cancels a programme for any reason, you will receive a full refund of all amounts paid. Where SnapSkill cancels due to insufficient participant numbers, we will offer an alternative date before processing a refund.

3. Consulting Engagements

Consulting and implementation engagements are governed by the specific Statement of Work signed between SnapSkill and the client. General terms:

• Fees for work already completed and delivered are non-refundable
• Advance payments for future phases may be refundable if the engagement is terminated before that phase commences, subject to the terms in the relevant Statement of Work
• Where SnapSkill fails to deliver a specific contractual milestone, we will work to remediate the issue. If remediation is not possible, fees attributable to the undelivered milestone will be refunded

Disputes regarding consulting deliverables should first be raised with your SnapSkill engagement manager. We are committed to resolving disputes fairly and without the need for formal proceedings.

4. How to Request a Refund

To request a refund, please email us at support@snapskill.in with:

• Your name and organisation
• The service for which you are requesting a refund
• Your invoice or order number
• The reason for your refund request

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

5. Processing Time

Approved refunds are processed within 7–10 business days of approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit/debit cards: typically 5–10 business days after processing
• Bank transfers: typically 3–5 business days after processing
• UPI and other digital payment methods: typically 3–5 business days

If you have not received your refund after 15 business days, please contact us.

6. Exceptions

The following are generally not eligible for refunds:

• Certificates already issued for completed courses or tests
• LMS platform usage where significant use has occurred (even within the annual subscription window)
• Training programmes where the full programme has been delivered
• Custom programme development fees once development has commenced

7. Contact Us

If you have any questions about this policy or want to discuss a specific situation, we are happy to help: