Privacy Policy

1. Information We Collect

Information you provide directly

When you contact us, register on our LMS platform, enrol in a training programme, or request a demo, we may collect:

• Name, email address, and phone number
• Company name, job title, and department
• Messages and enquiry details
• Account credentials (for the LMS platform)
• Payment information (processed securely via third-party providers — we do not store card data)

Information collected automatically

When you visit our website or use our platform, we may collect:

• IP address and general location data
• Browser type, device, and operating system
• Pages visited and time spent on pages
• Referral source and search terms
• LMS platform usage data (course progress, test scores, session attendance)

2. How We Use Your Information

We use the information we collect to:

• Provide and operate our services (LMS platform, corporate training programmes, consulting engagements)
• Respond to enquiries and provide customer support
• Send service communications (account updates, session reminders, certificates)
• Send marketing communications where you have given consent (you can unsubscribe at any time)
• Improve our products and services based on usage patterns
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties.

3. Sharing & Disclosure

We may share your information with:

• Service providers who assist us in delivering our services (e.g., cloud hosting, payment processing, video conferencing). These providers are contractually required to protect your data and may only use it to provide services to us.
• Corporate clients (for LMS users enrolled by their employer): your learning progress, test scores, and completion data may be shared with the organisation that enrolled you.
• Legal authorities when required by law or to protect our legal rights.

We will never sell, rent, or trade your personal information to third-party marketers.

4. Cookies

We use cookies and similar tracking technologies to operate our website and platform. These include:

• Essential cookies: Required for authentication, session management, and basic platform functionality. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website so we can improve it.
• Preference cookies: Remember your settings and preferences across visits.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data in transit
• Secure, encrypted storage for sensitive data
• JWT authentication with HTTP-only cookies for the LMS platform
• Access controls limiting who within our organisation can access personal data
• Regular security reviews

No method of electronic transmission or storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests

To exercise any of these rights, contact us at support@snapskill.in. We will respond within 30 days.

7. Data Retention

We retain personal information only for as long as necessary to provide our services and comply with legal obligations:

• Active LMS accounts: retained while the account is active plus 2 years
• Contact and enquiry records: retained for 3 years from last contact
• Financial transaction records: retained for 7 years as required by law
• Training completion records and certificates: retained indefinitely (for verification purposes)

When data is no longer required, it is securely deleted or anonymised.

8. Third-Party Services

Our platform and website integrate with the following third-party services, each with their own privacy policies:

• Zoom — for live training sessions (zoom.us/privacy)
• Google Analytics — for website analytics
• Payment processors — for secure payment processing

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

Our services are directed at business professionals and enterprises. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if you have an account) or by posting a notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.

Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: